BTAC 245 - Medical Office Procedures

Credits: 5
Provides a study of activities most often performed by medical administrative staff. Topics include medical office environment, communication services and responsibilities, medical records and file management, medical code of ethics, scheduling techniques and computerized patient scheduling/billing software, medical billing procedures, job search and informational interview, preparation of job-ready resume/portfolio and cover letter.

Enrollment Requirement: Eligible for READ 104 or instructor consent.

Course Outcomes:
Students who successfully complete this class will be able to:

Identify personal qualifications and attributes needed as an administrative medical assistant.
Identify types of medical facilities and positions within a medical office.
Demonstrate the Code of Ethics practiced in the medical environment.
Identify and demonstrate appropriate patient-centered customer service.
Practice dealing with angry or difficult patients using sample scenarios and situations in both discussion and active participation activities.
Explain techniques and tools for de-escalation and creating positive patient experiences.
Identify and demonstrate proper phone techniques and message taking for the medical office.
Identify procedures for creating new patient files; paper and electronic Identify medical file management techniques.
Conduct an on-site infomational interview at a medical site.
Prepare a job-ready professional resume for a medical related position.
Apply scheduling and billing techniques using an integrated computerized program.
Practice registration, scheduling, EHR navigation and billing functions in an online practice management system.
Explain the function of general bookkeeping in the medical office including the collection of fees, co-insurance, co-pays and deductibles.

Program Outcomes
Complete all general medical practice management software tasks such as registering and scheduling patients, searching and reviewing medical records online, entering codes, payment and other electronic health record (EHR) tasks.

College-wide Outcomes

Critical Thinking - Critical thinking finds expression in all disciplines and everyday life. It is characterized by an ability to reflect upon thinking patterns, including the role of emotions on thoughts, and to rigorously assess the quality of thought through its work products. Critical thinkers routinely evaluate thinking processes and alter them, as necessary, to facilitate an improvement in their thinking and potentially foster certain dispositions or intellectual traits over time.
Responsibility - Responsibility encompasses those behaviors and dispositions necessary for students to be effective members of a community. This outcome is designed to help students recognize the value of a commitment to those responsibilities which will enable them to work successfully individually and with others.
Written Communication - Written Communication encompasses all the abilities necessary for effective expression of thoughts, feelings, and ideas in written form.