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Apr 19, 2024
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BTAC 218 - Basic Office PC SupportCredits: 5 Focuses on identifying and developing customer service skills while troubleshooting and resolving computer problems within a help-desk environment. Students learn troubleshooting strategies including problem identification, resolution techniques, case-management documentation and protocol.
Prerequisite: BTAC 150 with a grade of 2.0 or higher; or instructor’s permission.
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