Nov 18, 2019  
2017-2019 Catalog Addendum 
    
2017-2019 Catalog Addendum [ARCHIVED CATALOG]

[Add to Portfolio]

BTAC 218 - Basic Office PC Support

Credits: 5
Focuses on identifying and developing customer service skills while troubleshooting and resolving computer problems within a help-desk environment. Students learn troubleshooting strategies including problem identification, resolution techniques, case-management documentation and protocol.

Prerequisite: BTAC 150  with a grade of 2.0 or higher; or instructor’s permission.



[Add to Portfolio]