BTAC 250 - Office Relations and Procedures

Credits: 5
Provides instruction and activities directed toward technology, communication, and human relations skills of the administrative support professional. Topics include organizational structures, virtual offices, teamwork, anger, stress and time management; ethics, diversity, and sexual harassment; communication essentials, customer service, postal services, telecommunications, meetings and travel, job search, and leadership elements.

Prerequisite: BTAC 100 and BTAC 130, both with a grade of 2.0 or higher; and eligible for ENGL&101; or instructor’s permission.

Course Outcomes:
Students who successfully complete this class will be able to:

Develop skills and knowledge regarding effective interpersonal relationships and team building.
Identify and explore socio-cultural differences and ethical and diversity issues related to the workplace.
Develop and analyze human relations skills including conflict resolution and stress management.
Distinguish and develop effective workplace communication and behaviors.
Identify organizational structures and roles of the administrative support professional.
Examine workplace scenarios and apply appropriate workplace procedures.

Program Outcomes

Implement calculator/computer technology to solve problems.
Integrate Microsoft Office software applications to present information in a meaningful manner.

College-wide Outcomes

Critical Thinking - Critical thinking finds expression in all disciplines and everyday life. It is characterized by an ability to reflect upon thinking patterns, including the role of emotions on thoughts, and to rigorously assess the quality of thought through its work products. Critical thinkers routinely evaluate thinking processes and alter them, as necessary, to facilitate an improvement in their thinking and potentially foster certain dispositions or intellectual traits over time.
Responsibility - Responsibility encompasses those behaviors and dispositions necessary for students to be effective members of a community. This outcome is designed to help students recognize the value of a commitment to those responsibilities which will enable them to work successfully individually and with others.
Written Communication - Written Communication encompasses all the abilities necessary for effective expression of thoughts, feelings, and ideas in written form.