MGMT 385 - Business Operations Management

Credits: 5
Learn to apply operations management methods to increase results and streamline processes in small to medium-sized businesses. Topics include forecasting, process and facility selection, work design, production planning and scheduling, process improvement, and quality control.

Prerequisite: Admission into the BAS in Applied Management; and BUS& 101; and BUS 258; and MATH& 141 or MATH 147; or instructor’s permission. Recommended: MATH 256 and/or MGMT 340

Course Outcomes:
Students who successfully complete this class will be able to:

Explain the role of operations management for maximizing competitiveness and productivity.
Determine product and service capacity needs using multiple forecasting methods.
Critique options for process selection, facility layout, and work design based on a firm’s business objectives and forecast.
Construct production plan that meets a firm’s objectives for lead times, inventory levels, capacity, and cost.
Estimate the cost-benefit of process and quality improvement initiatives, including those encompassing principles of Lean, Six Sigma, and SPC.

Program Outcomes

Formulate effective business strategies by conducting thorough analysis of a given market and business environment.
Analyze quantitative and qualitative data to effectively and efficiently resolve business problems.
Analyze financial data to explain organizational performance and identify business opportunities in a given market.
Apply organizational behavior principles and human resources management practices to formulate a plan to effectively hire, retain, and develop a workforce.
Plan and implement marketing and sales strategies to maximize long-term profitability of a firm.
Construct operations and project plans that efficiently and effectively leverage organizational resources.
Formulate strategies to increase ethical behavior and socially responsible decision making within an organization.

College-wide Outcomes

Critical Thinking - Critical thinking finds expression in all disciplines and everyday life. It is characterized by an ability to reflect upon thinking patterns, including the role of emotions on thoughts, and to rigorously assess the quality of thought through its work products. Critical thinkers routinely evaluate thinking processes and alter them, as necessary, to facilitate an improvement in their thinking and potentially foster certain dispositions or intellectual traits over time.
Responsibility - Responsibility encompasses those behaviors and dispositions necessary for students to be effective members of a community. This outcome is designed to help students recognize the value of a commitment to those responsibilities which will enable them to work successfully individually and with others.