54 Credits

This certificate program provides students an opportunity to develop essential medical front office/reception skills. After completing the program students will be qualified to secure employment as a medical front office receptionist in an entry level position. Students in this program must complete each class with a grade of 2.0 or higher. Many of these credits may be applied to other Business Technologies and Administrative Careers degree programs. Students may enter this program at the beginning of any quarter.

Contacts: Shannon Sharpe - ssharpe@greenriver.edu, Lea Ann Simpson- Lsimpson@greenriver.edu

Program Website:
Medical Office Administration | https://www.greenriver.edu/students/academics/areas-of-interest/program-maps/healthcare-wellness/medical-office-administration/index.html

Program Outcomes:

1. Accurately spell, pronounce and define common medical terms related to major disease processes, diagnostic procedures, laboratory tests, abbreviations, drugs, and treatment modalities. 
2. Develop an understanding of the structure and function of the healthy human body, diseases and treatment modalities. 
3. Identify the different types of healthcare providers, disciplines, common departments and general structure found within healthcare organizations. 
4. Analyze and verify medical record and documentation accuracy and validity. 
5. Identify and define medical disease, diagnosis, procedural terms and abbreviations. 
6. Abstract diagnostic and procedural terminology to accurately assign ICD-10-CM, CPT-4 and HCPCS level II codes. 
7. Define key legal concepts related to healthcare  
8. Perform mathematical calculations needed to process a claim, determine allowed amounts, deductibles and co-payments, process cash, check and electronic payments, and balance monthly and yearly financial records. 
9. Complete all general medical practice management software tasks such as registering and scheduling patients, searching and reviewing medical records online, entering codes, payment and other electronic health record (EHR) tasks.