Dec 04, 2023

2019-2020 Catalog

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2019-2020 Catalog [ARCHIVED CATALOG]

Business Management-Customer Service Representative Certificate

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45 Credits

This certificate explores customer service as a competitive advantage in business and personal career development. Students develop proficiency in customer service by applying human relations, communications, and conflict resolution skills, in order to solve problems and exceed customer expectations.

Contacts: Tim Broxholm, ext. 4377 - tbroxholm@greenriver.edu, Nicole Harris, ext. 4389 - nharris@greenriver.edu, Jeff Perlot, ext. 4865 - jperlot@greenriver.edu

Program Website:

Business, Marketing & Entrepreneurship | https://www.greenriver.edu/students/academics/degrees-programs/business-marketing-and-entrepreneurship/

Gainful Employment

Find important information about educational debt, earnings, and completion rates of students who attended these programs at https://www.greenriver.edu/consumer-information/gainful-employment-information/business-management-csr/

Core Requirements (20 credits)

BTAC 100 - Fundamentals of Computers Credits: 5
BTAC 101 - Beginning Keyboarding Credits: 5 *
BUS 257 - Customer Service Strategies Credits: 5
BUS 259 - Customer Service Representative Practicum Credits: 5

Related Instruction Requirements (20 credits)

Satisfies related instruction requirements.

Written Communication

Choose one of the following:

BTAC 130 - Business Correspondence Credits: 5
ENGL& 101 - English Composition I Credits: 5

Oral Communication

Choose one of the following:

CMST& 210 - Interpersonal Communication Credits: 5
CMST& 220 - Public Speaking Credits: 5

Computation

Choose one of the following:

B A 145 - Business Computation Credits: 5
BTAC 110 - Business Math Applications Credits: 5

Human Relations

BUS 166 - Human Relations and Work Readiness Credits: 5

Electives:

Choose 5 credits from the following courses to total 45 credits

BUS& 101 - Introduction to Business Credits: 5
BUS 103 - Business Leadership Credits: 5
BUS 159 - Professional Selling Credits: 5
BUS 202 - Introduction to Project Management Credits: 5
BUS 258 - Principles of Management and Supervision Credits: 5
CMST 217 - Communication for Business and Professions Credits: 5
CMST& 230 - Small Group Communication Credits: 5

Notes

* Keyboarding skills may be demonstrated by passing a typing test at 40 wpm administered by the Business Technologies and Administrative Careers.

Last Revised

7/1/2016

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